Workshop: Spontaneous volunteers and crisis communication during a disaster. How to deal with citizen participation initiatives.

One of the workshops at our CIP Conference 2016 on 1 July 2016 at Antwerp Management School.

Governmental institutions and organizations prepare for disasters. They draw up emergency plans and organize emergency exercises. In most of those plans and exercises, spontaneous volunteers and their initiatives that emerge in the case of a disaster, are not taken into account. However, a lot of international research has showed that in most disasters there was a form of spontaneous citizen help. Furthermore, the spontaneous volunteers were potentially very useful to cope with the disaster.

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