One of the workshops at our CIP Conference 2017 on 16 June 2017 at University of Lisbon – Faculdade de Psicologia.
In our quest for failure free operations, we try to learn from our mistakes. Therefore we hold inquiries, make diagnoses about how and why an event occurred, and we offer recommendations for improvement. This mostly results in more rules and regulations. However, in a very unstable environment, facing high levels of complexity, people do not hold on to regulations, they rather improvise based on prior experiences and trainings. Continue reading