One of the workshops at our CIP Conference 2017 on 16 June 2017 at University of Lisbon – Faculdade de Psicologia.
In our quest for failure free operations, we try to learn from our mistakes. Therefore we hold inquiries, make diagnoses about how and why an event occurred, and we offer recommendations for improvement. This mostly results in more rules and regulations. However, in a very unstable environment, facing high levels of complexity, people do not hold on to regulations, they rather improvise based on prior experiences and trainings. Continue reading →
Our world is a complex interactive process that is full of uncertainty and is often quite unpredictable. Our management systems are however based on predictability and certainty. If we accept that predictability and certainty are false gods, how else might we approach the task of management. If we accept uncertainty and non-predictability are ever present (where chaos is normal), what might we do differently?
This presentation indicates a paradigm shift in the current thinking about communication in general and risk and crisis communication in particular, proposing a theoretical framework for enhancing complex interactive processes in organizations.