One of the workshops at our CIP Conference 2017 on 16 June 2017 at University of Lisbon – Faculdade de Psicologia.
Note: Tom Compaijen is repeating this workshop as a CIP Webinar on 22 February 2018 at 6pm (Brussels time) Register here to attend this webinar.
In this workshop I will review the white heroin warning campaign from the City of Amsterdam (2015 – 2016). I was communication advisor in the crisis team. In a short time period 3 tourist died and 20 where in life threatening situations because a drug dealer sold extremely dangerous white heroin as cocaine to tourists. Continue reading →
Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had selected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis) communications is now embedded as a core task within the police’s operational proces.
Crisis management teams need to make fast and complex decisions about unique situations. Research in judgment and decision making shows that this seems to be easier said than done. Reasons for making wrong decisions lay both in individuals as well as in team processes.
Our conference programme in Amsterdam consists of lectures by international keynote speakers, but we also make room for various workshops by CIP members. These six workshop were reviewed and selected from the proposals that we received as a result of our Call for Workshops.
In this presentation, Todd will introduce High Reliability Organizing (HRO), how we can identify complex potential incidents before they take place and how time-pressed professionals should shape their safety programs.
When something bad happens in an organization that upsets normal operations and occupies the attention of senior management, complex forces are unleashed that are difficult to manage from the outset. Despite the best of intentions, lawyers often undermine the organization’s interests in the response to crisis. Working together, lawyers and the companies they represent can learn to overcome outdated but long-held views of the lawyer’s role, to improve the company’s response to crisis.
Charlie Madison is Chairman & Founder of Atlee Risk Consulting. He and his company combine legal and management experience to bring an enlightened approach to legal liability risk management, including helping companies implement programs of improvement through the New View of Human Performance and High Reliability Organizing. You can find interesting articles on his blog to learn more about his work.