Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had selected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis) communications is now embedded as a core task within the police’s operational proces.
Given a constantly degrading and more and more instable, volatile economic environment Strategic Execution – the execution of strategy while re-organizing and restructuring operational activities – is becoming an increasingly important element of daily management. Constant change, re-prioritization and re-organization, quick decision making and related exposure to risks in a complex environment is becoming the rule. Risk Management is therefore a central part of Strategic Execution, as is it’s embedding into operational processes as well as its links to and integration with performance management.
Crisis management teams need to make fast and complex decisions about unique situations. Research in judgment and decision making shows that this seems to be easier said than done. Reasons for making wrong decisions lay both in individuals as well as in team processes.
Although counter productive, the gap between communications research and application continues to widen. Roger Kasperson accurately claims that this disparity cannot be overcome by a linear bridge, but a complex system of web like processes.
On January 29th 2015, a man wielding a fake gun has been arrested in a studio of Dutch news broadcaster NOS, causing the main evening bulletins to be cancelled. That evening, approximately 60.000 tweets have been posted online about the situation. Continue reading
One of our four keynotes at the CIP Conference 2015 in Amsterdam
This presentation is about how our best intentions to prepare for crises can leave us unadaptive, unimaginative and ill-prepared.
Sidney Dekker is professor and best-selling author on human error, safety, complexity and systems thinking.