Workshop: White heroin warning campaign Amsterdam: targeting a hard to reach international audience.

One of the workshops at our CIP Conference 2017 on 16 June 2017 at University of Lisbon – Faculdade de Psicologia.

In this workshop I will review the white heroin warning campaign from the City of Amsterdam (2015 – 2016). I was communication advisor in the crisis team. In a short time period 3 tourist died and 20 where in life threatening situations because a drug dealer sold extremely dangerous white heroin as cocaine to tourists. Continue reading

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Workshop: What fire departments can learn from ants

One of the workshops at our CIP Conference 2017 on 16 June 2017 at University of Lisbon – Faculdade de Psicologia.

In Belgium fire departments have no idea how to help their own people if things go wrong. We found this unacceptable and since 2012 with a group of firefighters we started to build a specific training program. The project is called Brandweerman In Nood. With the Brandweerman In Nood project (Firefighter Mayday project) we have chosen to train the whole critical mass. The other option, used in the USA, chooses to train a few to be excellent. Continue reading

Workshop: Better risk communication about fires involving hazardous materials. Risk perception and the mental models approach.

One of the workshops at our CIP Conference 2016 on 1 July 2016 at Antwerp Management School.

In January 2011, a major fire erupted at a chemical storage and packing company in The Netherlands. In the aftermath, the risk communication to the public was heavily criticised. In the present study, we employed a mental models approach to improve risk communication in case of a fire involving hazardous materials.

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Workshop: Drawing the line: Cross-boundary coordination processes in emergency management

One of the workshops at our CIP Conference 2016 on 1 July 2016 at Antwerp Management School.

When disaster strikes the common perception is that chaos arises and emergency response organizations need to put the situation under control by employing a centralized command structure. Command and Control is the dominant paradigm for many disaster theories and for the response organizations themselves.

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Workshop: Spontaneous volunteers and crisis communication during a disaster. How to deal with citizen participation initiatives.

One of the workshops at our CIP Conference 2016 on 1 July 2016 at Antwerp Management School.

Governmental institutions and organizations prepare for disasters. They draw up emergency plans and organize emergency exercises. In most of those plans and exercises, spontaneous volunteers and their initiatives that emerge in the case of a disaster, are not taken into account. However, a lot of international research has showed that in most disasters there was a form of spontaneous citizen help. Furthermore, the spontaneous volunteers were potentially very useful to cope with the disaster.

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Workshop: Crisis Communications Team (CCT) Dutch National Police makes the difference!

One of the six workshops that are part of our CIP Conference 2015 on 3 July 2015 in the University of Amsterdam.

Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had selected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis) communications is now embedded as a core task within the police’s operational proces.

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