We are excited to announce that the BCI, the leading membership and certifying organization for Business Continuity professionals worldwide, and CIP Institute, the organization focused on sharing and developing knowledge in the field of risk and crisis, have joined forces to pursue the benefit of their members.
Facebook, Twitter, WhatsApp and many other platforms have enabled citizens to connect, communicate and collaborate with each other in a previously unparalleled manner. Recent critical events, both natural and man-made have shown us that this is not limited to carpooling (Uber) and couch surfing (Airbnb). Today, in times of crisis, people reach back to these platforms for information, communication and even coordination: Facebook groups are formed by spontaneous volunteers to help, Twitter becomes an information exchange platform and Whatsapp becomes a viable alternative to connect and coordinate with others.
Governmental institutions and organizations prepare for disasters. They draw up emergency plans and organize emergency exercises. In most of those plans and exercises, spontaneous volunteers and their initiatives that emerge in the case of a disaster, are not taken into account. However, a lot of international research has showed that in most disasters there was a form of spontaneous citizen help. Furthermore, the spontaneous volunteers were potentially very useful to cope with the disaster.
The climate change adaptation and the higher frequency and financial consequences of disasters, are amongst the factors that boost the utilization of the concept of resilience way beyond its original scientific definition.
Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had selected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis) communications is now embedded as a core task within the police’s operational proces.
This presentation indicates a paradigm shift in the current thinking about communication in general and risk and crisis communication in particular, proposing a theoretical framework for enhancing complex interactive processes in organizations.
This presentation shows the practical approach to the complex interactive processes and the applicability of the CIP framework to those less predictable environments dealing with complexity such as risks, hazards, or crises.