Monday, 13th November, 16:30-19:00 | ThinkTIC
In our quest for safety and failure free operations, we try to learn from our mistakes. Therefore we hold inquiries, make diagnoses about how and why an event occurred, and we offer recommendations for improvement. This mostly results in more rules and procedures. However, in a very unstable environment, facing high levels of complexity, people do not hold on to procedures, they rather improvise based on prior experiences and trainings. This for the simple reason that rules require a stable environment for being effective. Therefore, the question could be raised whether our current view on how to manage crisis situations, that is based on formal rules and procedures, is not based on a ‘perfect world paradigm’? We will explain how we might approach this problem more successfully from a ‘normal chaos paradigm’.
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