Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had selected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis) communications is now embedded as a core task within the police’s operational proces.
During the workshop Dick van Gooswilligen will take you by the hand how the CCT process is working in practice bassed on his experince during several crisis like the plane crash with the MH17. He also will tell about his team of 25 civilian police volunteers. They are all communication professionals but they are not working for the Police. Their task is to act as the devils advocate to avoid communicative tunnel vision during a crisis.
Dick van Gooswilligen is Head of the Crisis Communications Team (CCT), Dutch National Police (The Netherlands)