Our conference programme in Amsterdam consists of lectures by international keynote speakers, but we also make room for various workshops by CIP members. These six workshop were reviewed and selected from the proposals that we received as a result of our Call for Workshops.
We are aiming to provide a solid foundation for dealing with crises, and these activities are built on that mission.
|Track A||Track B||Track C|
|A1: Self-correcting mechanisms of Twitter||B1: Complex crisis, complex decision making||C1: Crisis Communications Team (CCT) Dutch National Police makes the difference!|
|A2: Exploring Risk Communication Failures||B2: Risk Management in the Context of Strategic Execution||C2: Resilience and Crisis|
A1: Self-correcting mechanisms of Twitter
Wouter Jong, crisis manager for the Dutch Association of Mayors (The Netherlands)
On January 29th 2015, a man wielding a fake gun has been arrested in a studio of Dutch news broadcaster NOS, causing the main evening bulletins to be cancelled. That evening, approximately 60.000 tweets have been posted online about the situation. In the workshop, we’ll discuss the rumours which were posted online and the way in which the general public debunked the rumours.
A2: Exploring Risk Communication Failures
Randa L. Kachef, Research Fellow, Kings College London (United Kingdom/Canada)
Although counter productive, the gap between communications research and application continues to widen. Roger Kasperson accurately claims that this disparity cannot be overcome by a linear bridge, but a complex system of web like processes.
This workshop will take a deep look into three risk communication case studies and strike up a debate as to the correct approach of crisis and risk communications; the disorganization of the CAA during the 2010 “Ash Week”, accountability of Thales over the pitot tube failure in the crash of Air France AF447, and the successes of the Swedish regarding the consumption of dioxin rich fermented fatty fish.
B1: Complex crisis, complex decision making
Therese Grohnert MSc and Dr. Selma van der Haar, Department for Educational Research and Development, Maastricht University (The Netherlands)
Crisis management teams need to make fast and complex decisions about unique situations. Research in judgment and decision making shows that this seems to be easier said than done. Reasons for making wrong decisions lie both in individuals as well as in team processes.
In this workshop, we first explore what happens within individual minds when faced with difficult situations and problems that require a decision. We also explore team interaction processes that bridge individual minds. These explorations are based on research and in this workshop we intend to reflect on its value for practice. Together we discuss how to improve team decision making and formulate hands on interventions for practice.
B2: Risk Management in the Context of Strategic Execution
Dr. Gerhard Rotter, Senior Executive and Independent Advisor Governance, Risk & Strategic Execution, Chairman of Advaens Ltd (United Kingdom)
Given a constantly degrading and more and more instable, volatile economic environment Strategic Execution – the execution of strategy while re-organizing and restructuring operational activities – is becoming an increasingly important element of daily management. Constant change, re-prioritization and re-organization, quick decision making and related exposure to risks in a complex environment is becoming the rule. Risk Management is therefore a central part of Strategic Execution, as is it’s embedding into operational processes as well as its links to and integration with performance management.
The workshop shall foster through a short introduction and 2-3 discussion rounds the common understanding among participants of the necessary organizational arrangements, strong leadership, governance and management processes needed to successfully integrate Risk and Performance Management with Strategy and Operations within a complex environment, and thus allowing for an intensive exchange of experience and viewpoints.
C1: Crisis Communications Team (CCT) Dutch National Police makes the difference!
Dick van Gooswilligen, Head of the Crisis Communications Team (CCT), Dutch National Police (The Netherlands)
Four years ago, after the shooting incident in shopping centre De Ridderhof in Alphen aan den Rijn where 7 people where killed, Dick van Gooswilligen started to built the Crisis Communications Team (CCT) Dutch National Police. In march 2012 he had sellected 70 communication professionals for this team. All of them are working at the communication departements in the regions. Working voor the CCT is an additonal task. Since then the CCT has been deployed 30 times. Thanks to to their working method – Analysis, Advice, Approach and Effect Assement – (crisis)communications is now embedded as a core task within the police’s operational proces.
During the workshop Dick van Gooswilligen will take you by the hand how the CCT process is working in practice bassed on his experince during several crisis like the plane crash with the MH17. He also will tell about his team of 25 civilian police volunteers. They are all communication professionals but they are not working for the Police. Their task is to act as the devils advocate to avoid communicative tunnel vision during a crisis.
C2: Resilience and Crisis
Prof. Dr. José Palma-Oliveira, Lisbon University & Factor Social (Portugal)
The climate change adaptation and the higher frequency and financial consequences of disasters, are amongst the factors that boost the utilization of the concept of resilience way beyond its original scientific definition.
Resilience is now the object of a British Standard already approved and a ISO group is formed to foster a new rule that is way beyond the business continuity one. Risk analysis, communication and management are fundamental elements for the implantation of resilience in institutions, local and national governments, etc. CIP Institute such discuss and develop some strategies to enter in that discussion. In our discussion we will present an exemple of an european project where we are integrated and, from that discuss new ideias where CIP network could participate.
Have you read this information about our four keynotes?
- You ask for safety, you get a bureaucracy
Prof. Sidney Dekker
- Organizational safety and pre-accident investigations: an introduction
Dr. Todd Conklin
- Trying not to ruin everything: The critical role of legal counsel in advising an organization undergoing crisis
Dr. Charlie Madison
- The importance of leadership, imagination and adaptation when leading a crisis team