One of our five keynotes at the CIP Conference 2014 in Brussels
This presentation shows the practical approach to the complex interactive processes and the applicability of the CIP framework to those less predictable environments dealing with complexity such as risks, hazards, or crises.
There is a clear distinction between what we want to happen in an organisation and what actually happens in an organisation.
Traditional communication of guidelines and procedures doesn’t work, as people will interpret information different to how it was disseminated. Individuals do not ‘receive’ information; they select and interpret information based on experiences and interpersonal and collective conversations. We constantly make mental and subsequently physical shortcuts and workarounds to handle day-to-day workloads.
Besides the formal structured processes introduced in organisations, there are a whole bunch of informal unstructured processes at play among all organisational members. It is an illusion someone can “control” these unstructured informal processes.
The presentation will show that an approach integrating formal and informal dimensions when dealing with our complex organisational environment allows us to cope more adequately with what is happening in organisations.
Both keynotes on the CIP framework offer an introduction to a common understanding of what CIP’s are. It forms the basis for further discussion in the various workshops.